joya2 Privacy Policy — Your Information Is Our Responsibility
This policy fully describes how your personal information is collected, stored, and protected on the joya2 platform.
joya2 ("we", "our", or "platform") provides a safe and reliable online gaming service for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect when you use joya2's website and related services, how we use it, who we share it with, and how we keep it secure.
By using this platform, you are considered to have consented to the terms of this privacy policy. If you do not agree with this policy, please refrain from using the platform. If you have any questions, please contact us.
1. Information Collection — What Types of Information We Collect
We collect various types of information to ensure smooth service on the joya2 platform. This data collection process is fully transparent and carried out for legitimate purposes.
Personally Identifiable Information
Information you provide when creating an account includes:
- Full name and date of birth
- Email address
- Residential address
- Identity verification documents (national ID card or passport)
- Username and password
Transaction-Related Information
We collect the following to process deposits and withdrawals:
- bKash, Nagad, or Rocket mobile number
- Transaction amount and date
- Payment method details
- Deposit and withdrawal history
- Balance and bonus information
Automatically Collected Information
The following is collected automatically when you use the platform:
- IP address and device type
- Browser version and operating system
- Page visit time and session information
- Information collected through cookies and tracking technologies
- Referral source and click data
Gaming and Behavioral Information
We collect the following to improve your gaming experience:
- Game play history and preferences
- Bet amounts and results
- Time spent active on the platform
- Bonus and promotion usage information
- VIP level and points information
How We Use Your Information
Information collected by joya2 is used for specific, legitimate purposes. We never process your information unnecessarily.
2.1 Service Operation and Improvement
Your information is used to create and manage your account, process transactions, provide gaming services, and ensure customer support. Information is also analyzed to identify and resolve technical issues on the platform.
2.2 Identity Verification and Security
We use identity-related information to prevent fraud, combat money laundering, and verify user age (21 years or older). Verifying the authenticity of each account is an important responsibility for us.
2.3 Personalized Experience
Based on your gaming preferences and behavior, we recommend suitable games, promotions, and bonus offers for you. This makes your overall experience more enjoyable.
2.4 Communication and Notifications
Contact information is used to keep you informed about important account updates, transaction confirmations, security alerts, and new promotions. You can opt out of receiving promotional messages at any time.
2.5 Responsible Gaming
By monitoring your gaming behavior, we can identify early signs of potentially problematic gaming and provide support when needed. This is an integral part of our responsible gaming policy.
2.6 Legal Compliance
We may need to retain and process certain information to comply with applicable laws, regulations, and regulatory authority directives.
Information Sharing with Third Parties
joya2 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Provider Partners
Only necessary information is shared with payment processors (bKash, Nagad, Rocket), technology infrastructure providers, and game software suppliers. These partners are contractually bound to comply with our privacy standards.
Legal Authorities
Relevant information may be provided in response to valid legal orders, court directives, or formal requests from government agencies. In such cases, we provide only the information requested and nothing more.
Fraud Prevention
Limited information may be shared with cybersecurity experts and fraud prevention service providers. The purpose is to ensure the security of your account and funds.
Marketing and Third Parties
joya2 never sells or shares your personal information with third-party advertisers or marketing agencies. Your information stays strictly between you and us.
Cookies and Tracking Technologies
joya2 uses cookies and similar technologies to operate the website effectively and improve your browsing experience.
4.1 Types of Cookies
Necessary Cookies
Essential for the basic operation of the platform. Used to maintain login sessions, verify security, and navigate pages. These cannot be disabled.
Functionality Cookies
Used to remember your preferences and settings, such as language preferences and game settings, so you do not have to reconfigure them on your next visit.
Analytical Cookies
Used to understand usage patterns on the platform and improve services. This information is processed in aggregate form and is not individually identifiable.
4.2 Cookie Controls
You can manage cookies through your browser settings. Please note that disabling necessary cookies may cause some platform features to not work properly. For any questions about cookies, please contact our support team.
Data Security Measures
joya2 applies industry-standard security measures to protect your personal and financial information.
SSL Encryption
Our platform uses the latest SSL (Secure Socket Layer) encryption technology. All data exchanged between you and our servers is fully encrypted, so no third party can access it.
Secure Data Storage
Your information is stored on secured servers. Sensitive data such as passwords is stored in hashed form. Our database undergoes regular security audits.
Access Controls
Only authorized personnel can access specific information for necessary work purposes. Every access is logged and regularly reviewed.
Security Monitoring
Our systems are monitored 24/7. If any unusual activity or security incident is detected, immediate action is taken and you are alerted if necessary.
While we take the highest security measures, no digital system is 100% secure. Please keep your password confidential, use a strong password, and notify us immediately if you notice any suspicious activity.
Data Retention Period
joya2 retains your information only for as long as it is necessary or legally required.
6.1 While the Account Is Active
Identity information, transaction history, and gaming records are retained for as long as your account is active. This information helps ensure your service quality and assists in resolving any disputes.
6.2 After Account Closure
Even after an account is closed or deactivated, certain information may be retained for a specified period due to legal obligations. In particular, records related to financial transactions are kept in accordance with applicable regulations.
6.3 Data Deletion
Once legal retention obligations have expired, we securely delete or anonymize your information. If you wish to have your information deleted, please visit the FAQ section or contact our support team.
Your Rights and Controls
Every user registered on joya2 has the following rights regarding their personal information:
Right to Access Information
You can request to know what information joya2 holds about you. We will provide that information within a reasonable time.
Right to Correct Information
If any of your information is inaccurate, you can request a correction. Some information can be changed directly in your account profile; for others, please seek help from the support team.
Right to Delete Information
Within the limits of legal obligations, you can request that your information be deleted. Immediate deletion may not be possible due to ongoing transactions or legal requirements.
Right to Object to Processing
In certain cases, you can object to the processing of your information. In particular, you can opt out of receiving marketing communications at any time.
Data Portability
You can request a copy of your information in a structured format. We are committed to providing this facility.
Right to Restrict Processing
In certain circumstances, you can request to temporarily restrict the processing of your information, such as while a dispute about the accuracy of the information is ongoing.
To exercise any of the rights mentioned above, please contact us via live chat or email ([email protected]). We will process your request within a reasonable time.
Protection of Minors
joya2 provides services only to individuals aged 21 and above ("21+ only"). We do not knowingly collect any information from minors.
8.1 Age Verification Process
We verify your age at the time of registration and during identity verification. If we find that a minor has registered on the platform, we will immediately close that account and delete the associated information.
8.2 Parental Responsibility
We urge parents and guardians to prevent underage members of your household from accessing this platform. If you believe a minor is using this platform, please contact us immediately.
Changes to the Privacy Policy
joya2 reserves the right to review and update this privacy policy from time to time. You will be notified of any changes in the following ways:
- By indicating the updated policy date published on the website
- By sending an email notification for significant changes
- Through an alert message when logging into the platform
Continued use of the platform after any changes will be considered as your acceptance of the updated policy. Therefore, we recommend reviewing this policy regularly.
Contact & Complaint Resolution
If you have any questions, concerns, or complaints regarding this privacy policy, please contact us. We will do our best to respond to your request as quickly as possible.
Live Chat Support
Our Bengali live chat support is available 24 hours a day, 7 days a week. Use live chat for immediate assistance with any privacy-related matters.
Email Contact
For detailed privacy requests or complaints, contact us by email: [email protected] — please mention "Privacy Policy" in the subject line.
For more information, visit our FAQ page. Please also read our Terms and Conditions and Responsible Gaming policy.
We are committed to protecting your information
At joya2, your privacy is our top priority. If you have any questions, our 24/7 support team is always ready to help.